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U+返厂换新机中,近6天了

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   发表于 2013-7-26 00:56 属地未知 来自:浏览器

U+返厂换新机中,近6天了

<div style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: auto; margin-bottom: 0px; margin-left: auto; word-wrap: break-word; text-align: left;-color: rgb(255, 255, 255); font-family: arial; line-height: 23px; ">我在华为C8800售后事件的经过:</div><div style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: auto; margin-bottom: 0px; margin-left: auto; word-wrap: break-word; text-align: left;-color: rgb(255, 255, 255); font-family: arial; line-height: 23px; ">我的手机于2月22日 掉水里了,当天下午拿到华为售后(<span style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 18px; ">长沙市芙蓉区杰泰通讯器材维修服务部),售后当天没能检验出问题来,于第二天通知我,需要换主板,费用是约560元,当时我答复说暂时不修!检验后未贴标。</span></div><div style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: auto; margin-bottom: 0px; margin-left: auto; word-wrap: break-word; text-align: left;-color: rgb(255, 255, 255); font-family: arial; line-height: 23px; "><span style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 18px; "><br style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "></span></div><div style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: auto; margin-bottom: 0px; margin-left: auto; word-wrap: break-word; text-align: left;-color: rgb(255, 255, 255); font-family: arial; line-height: 23px; "><span style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 18px; ">2月24日,我拿上手机找到华为另一售后</span><span style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 18px; ">湖南省君通电讯设备有限公司 ,经售后查看,说可以修,费用 200元多,因取机时已取机时为下午5点多了,赶着回家有事,所以当时并没有修,检验后贴标了。</span></div><div style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: auto; margin-bottom: 0px; margin-left: auto; word-wrap: break-word; text-align: left;-color: rgb(255, 255, 255); font-family: arial; line-height: 23px; "><span style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 18px; "></span></div><div style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: auto; margin-bottom: 0px; margin-left: auto; word-wrap: break-word; text-align: left;-color: rgb(255, 255, 255); font-family: arial; line-height: 23px; "><span style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 18px; ">2月25日----3月4日,出差外地!</span></div><div style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: auto; margin-bottom: 0px; margin-left: auto; word-wrap: break-word; text-align: left;-color: rgb(255, 255, 255); font-family: arial; line-height: 23px; "><span style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 18px; "></span></div><div style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: auto; margin-bottom: 0px; margin-left: auto; word-wrap: break-word; text-align: left;-color: rgb(255, 255, 255); font-family: arial; line-height: 23px; "><span style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 18px; ">今天,3月5日上午,拿到另一家售后,</span><span style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 18px; ">长沙广林电子有限公司,售后查看标签后,报价6百多,当时没修!</span></div><div style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: auto; margin-bottom: 0px; margin-left: auto; word-wrap: break-word; text-align: left;-color: rgb(255, 255, 255); font-family: arial; line-height: 23px; "><span style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 18px; "></span></div><div style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: auto; margin-bottom: 0px; margin-left: auto; word-wrap: break-word; text-align: left;-color: rgb(255, 255, 255); font-family: arial; line-height: 23px; "><span style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 18px; ">下午拿到原检验的第二家售后,售后检查,报价830元,检查还说少了电子元件,手机一直放在家里,没人动过,(标签是我从</span><span style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 18px; ">广林电子有限公司售后出来后我自己亲自撕掉的,原因是怕售后看到标签还在,会提高价格!)</span></div><div style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: auto; margin-bottom: 0px; margin-left: auto; word-wrap: break-word; text-align: left;-color: rgb(255, 255, 255); font-family: arial; line-height: 23px; "><span style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 18px; "><br style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "></span></div><div style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: auto; margin-bottom: 0px; margin-left: auto; word-wrap: break-word; text-align: left;-color: rgb(255, 255, 255); font-family: arial; line-height: 23px; "><span style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 18px; ">我的疑问:</span></div><div style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: auto; margin-bottom: 0px; margin-left: auto; word-wrap: break-word; text-align: left;-color: rgb(255, 255, 255); font-family: arial; line-height: 23px; "><span style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 18px; ">1、做为国内优秀的华为公司</span><span style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 18px; ">企业</span><span style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 18px; ">,对待普通消费者的问题上,产品质量严格把关是好事,但对售后的控制能力一定得加强,针对同样的手机故障,产生同样需要换手机主板的这个答复,但报价确相差很多,并且针对同一家售后,前后两次的报价也不一样!我怀疑华为此售后设置非常不理想!</span></div><div style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: auto; margin-bottom: 0px; margin-left: auto; word-wrap: break-word; text-align: left;-color: rgb(255, 255, 255); font-family: arial; line-height: 23px; "><span style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 18px; ">2、关于标签的事,第一家公司售后没贴任何标签,</span><span style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 18px; ">君通电讯贴有自己的标签,但标签为此售后自己的标签,我怀疑售后贴了自己的标签后,希望另外的售后不要按这单生意,其原因为售后会拿走一些电子 元件,让你在其他售后店子维修不成,必须到这家店子里来,从而达到提高价格的目的!</span></div><div style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: auto; margin-bottom: 0px; margin-left: auto; word-wrap: break-word; text-align: left;-color: rgb(255, 255, 255); font-family: arial; line-height: 23px; "><span style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 18px; "><br style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "></span></div><div style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: auto; margin-bottom: 0px; margin-left: auto; word-wrap: break-word; text-align: left;-color: rgb(255, 255, 255); font-family: arial; line-height: 23px; "><span style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 18px; "><br style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "></span></div><div style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: auto; margin-bottom: 0px; margin-left: auto; word-wrap: break-word; text-align: left;-color: rgb(255, 255, 255); font-family: arial; line-height: 23px; "><span style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 18px; ">特别希望华为公司在这件事情上能给予答复。</span></div>
   发表于 2013-7-26 00:56 属地未知 来自:浏览器

U+返厂换新机中,近6天了

<p>出问题的还不少呀,拜托华为论坛的各位都去魅族售前售后论坛学习学习,你们看看别人论坛像华为论坛这么乌烟瘴气吗?用户说了问题没人解答。余承东就想靠这种客服作风走向世界前三?给终端邮箱发了邮件,回我的一直是“请耐心等待,谢谢”,我询问的是换机进度,并且提供了IMEI,SN,机主姓名,联系方式,也TMD千篇一律的来个请耐心等待。你直接忽悠我还在检测中也好,坐在电脑前收了邮件直接Ctrl+C,Ctrl+V下面这句话?</p><p>您好!感谢您使用华为产品!<br /> 一般如果需要7-15天,请耐心等待,谢谢。<br /><br />华为公司服务热线400-830-8300、800-830-8300,服务时间:8:00-20:00,工程师服务时间8:30-12:00,13:30-18:00。。<br />感谢您的支持!<br /> 华为终端客户服务中心<br />  2012-03-06 <br /></p>
   发表于 2013-7-26 00:56 属地未知 来自:浏览器

U+返厂换新机中,近6天了

呵呵 我的10天就到了!!不过一月机 变成去年的九月机了!!很无语呀!
   发表于 2013-7-26 00:56 属地未知 来自:浏览器

U+返厂换新机中,近6天了

<p>刚刚接到成都售后的电话了,同意换新机。</p><p>论坛的客服MM不要冤枉成都售后哈,我不是投诉成都售后,我只想查询换机进度。成都售后几个MM服务态度那么好,其中一个我还认识,我不可能会去找她们的麻烦。她们已经给出了合理解决方案。</p><p>谢谢。</p><p></p>
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