实用电话用语：如何得体接电话？

开场白
Good morning. May I help you?
早上好。有什么需要帮忙吗？
Hello. Education Department. This is Jane speaking.
您好。这里是教学部。我是简。

问对方是谁/要找谁
Who do you want to talk/speak to?
请问找哪位？
May I ask who’s calling, please?
请问您是哪位？

让他人接听电话
Can I have extension ...?
能帮我转接分机…吗？
Could/May I speak to …?
我能和...通话吗？

让某人不挂断电话
Could you hold the line?
别挂断电话，好吗？
Could you hold on a moment?
能别挂电话稍等下吗？

对方要找的人不在
I’m sorry, but the line is busy.
很抱歉，现在正占线。
Mr. Jackson is out at the moment.
Jackson先生现在出去了。

为某人捎口信
Could I take a message?
能给您带个口信吗？
Would you like to leave a message?
您要留个口信吗？

告别
Thank you for calling.
谢谢您来电。
Nice talking to you.
很高兴跟您谈话。